Return Policy

Ordered items may be returned as long as they are unwashed, unworn, and unused with all tags attached.  You must contact our returns department via phone or e-mail within thirty (30) days of receiving your shipment to inform us that you want to return an item*.  In your e-mail please include your name, order number, item returned and reason for returning item.  You will receive a response with an RMA number within three (3) business days.  The RMA number must be clearly written on the return box. 

You are responsible for paying return shipping costs, unless item was defective or wrong item(s) were shipped.  We do not accept C.O.D. packages.  We recommend using a shipping service that includes insurance as well as tracking ability.  This way, you are covered should anything happen to the items during the return trip.  We will credit your account/credit card for the returned merchandise as soon as the product is received and processed.  Please allow 1 to 2 billing cycles for the refund credit to appear on your statement.  For any questions please contact the webmaster at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . 

*For health reasons, swimwear may not be returned once worn. 

Wrong or defective items

Sometimes the unforeseeable happens during a shipment or at the manufacturer.  In these cases, e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it immediately so that we can take care of the issue in a timely manner.   

Damages

Sundance Beach's DOA Policy does not cover any physical damage that your product may incur in transit.  If you receive a product that is damaged in transit, follow these instructions:

• Note any damages on the receipt
• Refuse the shipment (if possible) so that it is returned to Sundance Beach for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

Discrepancies
Upon receipt of merchandise, you have thirty (30) days to return merchandise to Sundance Beach.  Refer to return policy.

Refused Orders
Customers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

Lost Shipments
You will be emailed your FedEx, UPS, or USPS tracking number shortly after placing your order. Track your shipment online at the respective shipper’s website.   If it has been lost, please contact your sales or credit representative.

Shipping and Freight
Large, heavy or bulky items may not be eligible for standard shipping and may incur significantly higher freight charges than are shown.  Please contact your Sundance Beach Customer Service Representative for more information through the “Contact Us” section of this website.

Do you ship internationally?
We do not yet ship internationally.

My order never arrived.
If you have not received your order in the expected time period, check the tracking information on the shipment. All shipments are shipped using signature confirmation. If it shows it was delivered and you have not received the package, please email our customer service department through the “Contact Us” section of this website. Please be sure to include the order number. If the shipment is still showing a "processed" status and it has been longer than 2 business days since you placed the order, check your email for either a backorder notice or question regarding the order. If you haven't gotten an email from us or if you still have questions about the order, email our customer service department through the “Contact Us” section of this website.

How do I cancel my order/item?
To cancel an order, you must send an email through the “Contact Us” section of this website. Please be sure to include the order number and write cancel in the subject line.

Items/parts are missing from my shipment or I received the wrong items.
All shipments are double checked before shipping.  Many times we will ship orders in more than one box. If you have received all the boxes for your shipment and there are still items missing or you received the wrong items, you must send an email through the “Contact Us” section of this website within 24 hours of receiving the last box. You must include in that email, the order number and detailed description of what was missing or incorrect. In the case of missing items, we will do an internal audit and confirm if the item was shipped or not.

How much is my shipping?
Shipping charges are shown during checkout. If you are curious what the shipping charges would be on the items you have selected in your cart, login or create an account and proceed to checkout. Make sure you do not process your order before you are ready. Once you hit the process order button, the order is sent to the warehouse. In the rare event that there is a problem with your shipping charges, we will contact you prior to shipping the order.

When will my order ship?
Orders generally ship within 24 hours or on the following business day.  We ship Monday through Friday. 


Returns

How do I return my product?
Before you return any product, you must get a RMA number. If you have not received your RMA number or have any questions, please email our customer service department through the “Contact Us” section of this website.

DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.

Defective product must be in original factory carton with all original packing materials

All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.

The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE PRODUCT PACKAGE.

Returns must be shipped prepaid. Products received without an RMA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.

Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

Sundance Beach credits based on purchase price or current price, whichever is lowest.

ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.


Pricing and Billing

When will my card be charged?
Your card will be authorized the moment you process your order; however, we will not charge your card until your order ships.  If you have any questions, please email our customer service department through the “Contact Us” section of this website.

I have a question about my charges.
If you have any questions about the charges placed on your credit card, or would like us to review your record, please email our customer service department through the “Contact Us” section of this website.

Do I have to pay sales tax?
Sundance Beach collects sales tax from residents in the states that it has operations. During checkout you will be have sales tax automatically displayed and included if you reside in an applicable state. Otherwise, any sales or usage tax is the responsibility of the purchaser.